Frequently Asked Questions
We thought you'd ask!
General Questions
How do your products encourage a balanced lifestyle?
Our journals, planners, and resources are designed to help you organize your thoughts, set meaningful goals, and create structure for a balanced, peaceful life. Each tool supports clarity and focus, easing overwhelm and encouraging intentional daily rhythms.
Why is faith a focus of Balanced Daily?
Faith is the foundation of our brand and guides how we approach balance, purpose, and personal growth.
Who are your products for?
Our products are for anyone seeking structure, clarity, and faith-led growth in their daily life.
Are your products dated?
Most of our products are undated, allowing you to start at any time without pressure.
Ordering & Shipping
When will I get my order?
Orders are typically processed within 3–5 business days, with delivery times varying based on your location and shipping method. Estimated timelines are shared at checkout and in our Shipping Policy.
My order was delivered, but is missing. What do I do?
If your order is marked as delivered but you haven’t received it, please contact the carrier first. If you still need help, reach out to us and we’ll do our best to assist.
Do you ship internationally?
At this time, we ship within the United States only.
Where can I find shipping details?
Full shipping information is available in our Shipping Policy
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.
Returns & Exchanges
What is your return policy?
Return eligibility and timelines are outlined in our Refund Policy.
How do I start a return or exchange?
Please review our Refund Policy for eligibility details. If your item qualifies, follow the instructions outlined there to begin the return or exchange process.
Can I return a damaged or incorrect item?
Yes, absolutely. If your item arrives damaged or incorrect, please reach out to us within 5 days of receiving your order.
Email us at hello@balanceddailyjourney.com with your order number and a photo of the item. We’ll ensure a swift resolution, whether by replacement or refund, based on your preference.
Are shipping fees refundable?
Shipping costs are non-refundable unless otherwise stated in our policy.
Do you accept returns on digital products?
Due to the nature of digital downloads, all digital sales are final.